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How long does Delizia shop have to prepare and ship my order?

How long does Delizia shop have to prepare and ship my order?

You can view the preparation times of each item together with its availability. Most items require a preparation time of 24/48 hours. It may also be that the order comes out the same day if it includes only products with immediate shipment and was paid before noon.

Delivery times will depend on the selected transport company and the country of destination. It should be noted that the times indicated are indicative and correspond to working days, excluding weekends and holidays.

In which countries can I send my orders?

Delizia shop is automated and sends to almost all countries of the world by express courier. However, shipments to destinations outside the EU may present certain restrictions or special procedures for handling customs practices.

Can shipments be made to the Canary Islands, Ceuta and Melilla?

Delizia shop carries out shipments to the Canary Islands, Ceuta and Melilla. It must be considered that the order must pass a customs clearance operation.

What are the shipping costs and delivery times?

It is possible to estimate the shipping costs and the delivery time in the cart section of Delizia shop.

Does Delizia shop offer the tracking service of the package?

Yes, you can monitor any package and check the ID number on your control panel.

What do shipping costs include?

The shipping costs include:

Suitable packing (cardboard boxes, plastic air bubble padding, internal protection, etc.)

Transportation

Insurance

Customs clearance at origin

What is included in shipping costs for deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla?

In the case of deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla, customs charges of destination or other taxes (duties) are not included. If they are applicable, the consignee will be responsible for the payment, as well as for all import charges and taxes generated at the destination customs, if the products are actually delivered or the consignee does not accept them. We will make every effort to deliver orders as soon as possible but it is necessary to take into account the rules of the country of destination for the import of the ordered items. In this case, Delizia Shop cannot be held liable, neither for the effects resulting from strikes, armed conflicts or other circumstances beyond its control. Delizia Shop cannot be held responsible for delays in customs clearance or in the event that the local authorities decide to confiscate every item contained in the shipment.

How to proceed during receipt of a shipment

All our items come out of the warehouse with the packaging in perfect condition in a package absolutely anonymous.

The first thing to do is to verify that the number of packages received coincides with those sent. Then, check each neck externally being very careful, to see if there are any signs of possible blows or manipulations, such as: barrel, dents, holes, boxes in bad condition, Tape from the courier or any indication that the goods may have been damaged. It is mandatory to leave a signature on the courier delivery note, whether on paper or on a handheld computer (PDA) "VISIBLY DAMAGED PACKAGE", if these signs are present. Do not sign a package as VISIBLY DETERIORATED and then submit photos that show that there was visible damage on it, will be grounds for rejection of the file automatically.

How can I track the shipment or tracking?

Delizia shop will send the tracking code to the customer through email and you can monitor your parcel through the site of the chosen courier

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